tkbaje Privacy Policy

1. What Information We Collect

tkbaje may collect the following types of personal information for the purpose of providing its services:

1.1 Information You Provide Directly

Information you provide yourself when you register on our platform or use our services:

• Full name, date of birth, and age verification details
• Email address and mobile number
• Residential address
• National ID card or passport details (for identity verification)
• Payment-related information such as bKash, Nagad, Rocket, Upay, or bank account details
• Login credentials (username and password stored in encrypted form)

1.2 Automatically Collected Information

When you use our platform, some information is collected automatically:

• IP address and device type
• Browser type, language, and version
• Pages visited and session duration
• Click patterns and navigation history
• Data collected through cookies and similar tracking technologies

1.3 Transaction-Related Information

Information related to financial transactions on our platform, such as deposit, withdrawal, and bonus history, is recorded automatically.

2. Purpose of Using Information

tkbaje uses your personal information for the following legitimate purposes:

• To create, manage, and verify your account
• To process financial transactions including deposits and withdrawals
• To confirm age 21+ and verify identity
• To comply with applicable laws and regulations
• To prevent fraud, money laundering, and other illegal activities
• To provide customer service and technical support
• To improve platform functionality and deliver a personalized experience
• To operate responsible gaming programs
• To send relevant promotional information and offers (with your consent)
• To settle legal claims or disputes

3. Information Sharing and Disclosure

tkbaje may share your information with third parties in the following circumstances:

3.1 Service Provider Partners

We work under contract with payment processors, technical support providers, and gaming software suppliers. These partners may use your information only for the purpose of providing the contracted services.

3.2 Legal Obligations

We may be legally required to disclose information in response to a valid order from law enforcement, a court directive, or a government regulatory authority.

3.3 Fraud Prevention

In the event of fraud, money laundering, or a threat to platform security, necessary information may be shared with legitimate investigative agencies.

3.4 Business Transfers

In the case of a business merger or acquisition, your information may be transferred to the new authority. You will be notified in advance in such cases.

4. Data Security Measures

tkbaje applies industry-leading security measures to keep your personal information secure:

• SSL Encryption: All data transfers are encrypted using SSL/TLS technology, which protects your information from eavesdropping.
• Secure Servers: Our servers are protected with advanced firewalls and intrusion detection systems.
• Access Controls: Only authorized staff may view your information when required for their specific responsibilities.
• Password Hashing: Your password is never stored directly — only an encrypted hash is stored.
• Regular Security Audits: Regular security tests are conducted to identify system vulnerabilities.
• Two-Factor Authentication: Two-factor authentication is available to ensure account security.

However, no method of data transfer over the internet is 100% secure. While we make every effort to ensure maximum security, we cannot guarantee complete protection against unauthorized access.

5. Cookie Policy

Cookies and similar technologies are used on the tkbaje website. Cookies are small data files stored in your browser.

5.1 Cookies We Use

• Essential Cookies: Required for the core functionality of the platform, such as maintaining login sessions.
• Performance Cookies: Collect data to analyze website usage and help make improvements.
• Functionality Cookies: Used to remember your preferences, language, and login details.
• Advertising Cookies: Used to display relevant content based on your interests (third-party cookies).

5.2 Managing Cookies

You can control or disable cookies at any time by changing your browser settings. However, disabling essential cookies may cause some features of the platform to not work properly.

6. Data Retention Period

tkbaje retains your personal information according to the following policy:

• Profile information is retained for as long as your account remains active.
• Financial transaction records are retained for the period required by legal obligations.
• Even after an account is closed, certain information may be retained for a specified period as required by applicable law.
• Once the retention period ends, information is securely deleted or anonymized.

7. Your Rights

As a user of the tkbaje platform, you have the following rights:

7.1 Right to Access Information

You may request a copy of the information we hold about you at any time.

7.2 Right to Correction

If any of your information is incorrect, you may request that it be corrected. Many details can be updated directly from your account settings.

7.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations or legitimate interests.

7.4 Right to Restrict Processing

In certain cases, you may request that the processing of your information be restricted.

7.5 Right to Lodge a Complaint

If you have any complaint about how we process your information, you may contact our customer service.

8. Protection of Minors

tkbaje strictly provides services to those aged 21 and above. We do not knowingly collect information from minors.

Age is verified at the time of account registration. If we become aware that a minor is using our platform, their account will be closed immediately and the related information will be deleted.

If you are aware of a minor using tkbaje, please notify our customer service.

9. International Data Transfers

tkbaje primarily serves the Bangladesh market. However, our technical infrastructure may operate in international data centers. In such cases:

• We ensure that appropriate safeguards are maintained for international data transfers.
• Third-party service providers are contractually bound to comply with our privacy standards.
• All data transfers are secured with SSL encryption.

10. Third-Party Links and Services

The tkbaje platform may include services from third-party payment gateways (such as bKash, Nagad, Rocket, Upay) and game software providers. These third-party platforms have their own privacy policies.

tkbaje is not responsible for the privacy practices of these third-party websites or services. We recommend that you read the privacy policy of the relevant platform.

11. Policy Changes

tkbaje may update this privacy policy from time to time. When changes are made:

• A new "Last Updated" date will be noted on this page.
• For significant changes, you will be notified by email or account notification.
• The revised policy will take effect from the date it is published.
• If you continue to use the platform after changes are made, you will be considered to have agreed to the revised policy.

Please review this page regularly to stay up to date on the latest policy.

12. Responsible Gaming and Use of Information

tkbaje places the highest importance on responsible gaming. For this purpose, we may monitor information about your gaming activity.

• If unusual gaming patterns are detected, we may take precautionary measures.
• Requests for self-exclusion or setting limits are honored.
• Your gaming history may be used for your own protection.

To learn more about responsible gaming, visit our Responsible Gaming page.